📜 Terms of Service

Last Updated: January 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Laundry Buddy's website, mobile application, and services (collectively, the "Service"). By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Laundry Buddy is a laundry management platform designed for hostels, colleges, and residential facilities. Our Service enables users to:

• Submit laundry orders online
• Track the status of laundry orders
• Manage account information and order history
• Receive notifications about order status
• Communicate with laundry staff

3. User Accounts

3.1 Account Creation

• You must be at least 13 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must not share your account credentials
• One person may not maintain multiple accounts

3.2 Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Use a strong, unique password
• Do not share your OTP (One-Time Password) with anyone

3.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse or harass other users or staff
• Remain inactive for extended periods

4. User Responsibilities

4.1 Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Submit false or misleading order information
• Attempt to gain unauthorized access to systems
• Upload malicious code or viruses
• Harass, threaten, or abuse other users or staff
• Violate any applicable laws or regulations
• Reverse engineer or decompile any part of the Service
• Use automated systems (bots) without permission
• Interfere with the proper functioning of the Service

4.2 Order Information

• Provide accurate laundry item descriptions
• Follow facility-specific guidelines for items
• Report any issues with orders promptly
• Respect pickup and delivery schedules

5. Service Availability

• We strive for 24/7 availability but do not guarantee uninterrupted service
• Scheduled maintenance may cause temporary outages
• We are not liable for service interruptions
• Emergency maintenance may occur without notice

6. Laundry Services

6.1 Order Processing

• Orders are processed based on facility schedules
• Turnaround times are estimates, not guarantees
• We reserve the right to refuse service for items that violate policies
• Special instructions will be followed when possible

6.2 Item Responsibility

Important: While we take reasonable care:

• We are not responsible for damage to items caused by normal washing
• High-value items are processed at your own risk
• Report missing or damaged items within 24 hours
• We recommend removing valuable items from pockets

6.3 Lost or Damaged Items

• Report issues within 24 hours of delivery
• Compensation (if applicable) is limited to reasonable market value
• We are not liable for pre-existing damage
• Maximum liability per item: [Specify amount]

7. Payment Terms

7.1 Fees

• Service fees are set by your facility
• Prices are subject to change with notice
• All fees are in the local currency unless stated otherwise

7.2 Payment Methods

• Accepted payment methods will be displayed at checkout
• Payment must be completed before order processing
• Refunds (if applicable) follow facility policy

8. Intellectual Property

8.1 Our Rights

All content on Laundry Buddy, including but not limited to:

• Logo, branding, and design elements
• Software code and architecture
• Text, graphics, and images
• Features and functionality

are owned by Laundry Buddy and protected by copyright, trademark, and other intellectual property laws.

8.2 User-Generated Content

• You retain ownership of content you submit
• You grant us a license to use your content for Service operation
• You must not upload copyrighted material without permission

9. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

10. Disclaimers

11. Limitation of Liability

To the maximum extent permitted by law, Laundry Buddy and its affiliates, officers, employees, and agents shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or errors
• Third-party conduct or content

Maximum Liability: In any event, our total liability shall not exceed the amount you paid for the Service in the past 12 months, or $100, whichever is greater.

12. Indemnification

You agree to indemnify and hold harmless Laundry Buddy from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute, please contact us first at support@laundrybuddy.com. We will attempt to resolve disputes informally.

13.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration, except where prohibited by law. You waive your right to a jury trial.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive participation in class action lawsuits.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Termination

16.1 By You

You may terminate your account at any time through account settings or by contacting support.

16.2 By Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay fees (if applicable)
• Create risk or legal liability

16.3 Effect of Termination

• Your right to use the Service ends immediately
• We may delete your account data (subject to legal requirements)
• Certain provisions survive termination (e.g., liability limitations)

17. Miscellaneous

17.1 Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire agreement between you and Laundry Buddy.

17.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

17.3 No Waiver

Our failure to enforce any right does not waive that right.

17.4 Assignment

You may not assign these Terms. We may assign them without notice.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

18. Contact Information

For questions about these Terms, please contact us:

• Email: legal@laundrybuddy.com
• Support: support@laundrybuddy.com
• Address: [Your Company Address]

19. Accessibility

We strive to make our Service accessible to all users. If you encounter accessibility issues, please contact us at accessibility@laundrybuddy.com.

20. Feedback

We welcome your feedback! Any suggestions, ideas, or feedback you provide may be used by Laundry Buddy without compensation or attribution.

© 2026 Laundry Buddy. All rights reserved.

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