🔒 Privacy Policy
Last Updated: January 1, 2026
1. Introduction
Welcome to Laundry Buddy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our laundry management service.
2. Information We Collect
2.1 Personal Information
When you register for an account, we collect:
- Name: To identify you and personalize your experience
- Email Address: For account verification, communication, and password recovery
- Phone Number: Optional, for SMS notifications and account recovery
- Address: To facilitate laundry pickup and delivery services
- Password: Encrypted and stored securely for account access
2.2 Laundry Order Information
- Order details (items, quantity, special instructions)
- Order timestamps and status
- Payment information (if applicable)
- Delivery preferences
2.3 Automatically Collected Information
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, features used, time spent
- Cookies and Similar Technologies: For authentication and preferences
- Location Data: If you enable location services
3. How We Use Your Information
We use your information to:
- Provide Services: Process laundry orders, track status, and communicate updates
- Account Management: Create and maintain your account, handle authentication
- Communication: Send order confirmations, status updates, and service notifications
- Improve Services: Analyze usage patterns to enhance user experience
- Customer Support: Respond to inquiries and resolve issues
- Security: Detect and prevent fraud, unauthorized access, and security incidents
- Legal Compliance: Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
4.1 We DO NOT Sell Your Data
We will never sell your personal information to third parties.
4.2 Service Providers
We may share your information with:
- Cloud Hosting: MongoDB Atlas, Render.com (for data storage and hosting)
- Email Service: Resend (for sending transactional emails)
- Analytics: Anonymous usage statistics (no personal data)
- Payment Processors: If payment features are implemented
4.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate security incidents or fraud
- Enforce our Terms of Service
5. Data Security
We implement industry-standard security measures:
- Encryption: All data transmitted over HTTPS/TLS
- Password Security: Passwords are hashed using bcrypt
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and vulnerability testing
- Database Security: MongoDB Atlas with encryption at rest
- Session Management: Secure session handling with HttpOnly cookies
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 Access and Update
You can access and update your personal information through your account profile page.
6.2 Data Export
You have the right to request a copy of your data. Contact us at privacy@laundrybuddy.com to request an export.
6.3 Data Deletion
You can request deletion of your account and associated data by:
- Using the "Delete Account" feature in your profile settings
- Emailing us at privacy@laundrybuddy.com
Note: Some information may be retained for legal compliance or legitimate business purposes.
6.4 Marketing Communications
You can opt out of marketing emails by:
- Clicking "unsubscribe" in any marketing email
- Updating your communication preferences in account settings
6.5 Cookies
You can control cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
7. Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: Most data deleted within 30 days
- Legal Requirements: Some data retained for compliance (e.g., transaction records)
- Backup Data: May persist in backups for up to 90 days
8. Children's Privacy
Laundry Buddy is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services (e.g., Google Sign-In). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information (we do not sell data)
- Right to access your personal information
- Right to equal service and price (no discrimination)
13. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under GDPR:
- Right to access your data
- Right to rectification (correction)
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent